Shipping Policy
Orders are prepared with care and shipped with tracking once they leave our studio.
Each EMBER & MOSS order is inspected, wrapped, and prepared by hand within 1–3 business days. During periods of high volume, preparation times may be slightly longer. Once your order has shipped, you will receive a confirmation email with tracking details.
Review the shipping information and charges shown for your delivery address at checkout before placing your order. Contact support if you need help understanding the available option.
When tracking details become available, sign in and open your order to view the carrier and tracking number. Confirm receipt in your account only after you have received your package.
Enter the full destination address, country, and postal code at checkout. If you have questions about a destination or customs requirements, contact support before ordering.
Check the recipient name, street, city, region, country, and postal code before submitting your order. Updating a saved address does not change an order already placed; contact support promptly if that order needs an address correction.
Review the latest tracking details in your account. If an update is unclear or a package has not arrived, contact support with the order number and tracking number so the delivery can be investigated.
Use the Contact support link below and include your order number and a short description of the shipping question. Never include your password or full payment card details.
Still need help with shipping?
Our team can help with tracking, delivery questions, or address updates before shipment.
Contact support